Live delivery is always guaranteed.
If there is a viability issue, please let us know within 24 hours of delivery with pictures of the packaging and dead predators. Due to the highly perishable nature of live insects, any issues brought forward after 24 hours will not qualify for a replacement.
Shipping
Flat Shipping Rate $25
Orders are only shipped from Monday through Wednesday. Any orders placed past 10am on Wednesday through Sunday will be shipped the following Monday.
Estimated Delivery Date Chart
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| Monday | Tuesday-Wednesday |
| Tuesday | Wednesday-Thursday |
| Wednesday | Thursday-Friday |
| Thursday | Tuesday-Wednesday |
| Friday | Tuesday-Wednesday |
| Saturday | Tuesday-Wednesday |
| Sunday | Tuesday-Wednesday |
| Orders Placed Past 10 am | Estimated Delivery On |
| Monday | Wednesday-Thursday |
| Tuesday | Thursday-Friday |
| Wednesday | Tuesday-Wednesday |
| Thursday | Tuesday-Wednesday |
| Friday | Tuesday-Wednesday |
| Saturday | Tuesday-Wednesday |
| Sunday | Tuesday-Wednesday |
The above delivery chart applies to all products except PersiLiv, AphidLiv, and ChrysoLiv.
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Green Lacewing larvae take 3 days to hatch. Please place your order three days in advance for priority overnight shipping. If spare stock is available orders will be fulfilled within 24 hours. We will notify you if spare stock is not available. |
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Orders must be place by Wednesday to be shipped the following Monday. If spare stock is available orders will be fulfilled within 24 hours. We will notify you if spare stock is not available. |
Signature may be required for deliveries
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Please ensure you are available to receive the shipment when it is delivered. We will not be responsible for wrong addresses or unattended deliveries. |
FAQs:
What happens if a shipment is delayed?
Our products are packed to be able to survive transit time of up to 3 days. We always guarantee live delivery so if there is an issue once you receive the order, please reach out to us.
Can I have my package left with the concierge at my apartment?
Yes, please put "leave with concierge" in the notes section of the order.